Console troubleshooting

Common Issues

Console loads but no alerts show up without a refresh

The frontend value in the Console configuration is not set up correctly. Make sure the base URL (including the protocol prefix: https:// or http://) in the browser is the same as the frontend value in the configuration file. Restart the Console after modifying this value.

Bug reports

Contact your Capsule8 rep if you encounter a bug. When submitting a bug report, please include as much of the following as possible:

• Console version (e.g. 4.4.0)
• Browser (Chrome, Firefox, etc). If possible, include a screenshot of the Console running, including the address bar.
• Output of Console service logs.
  • systemd: journalctl -efu capsule8-console
  • sysv: tail -f /var/log/capsule8/console.log
  • upstart: tail -f /var/log/capsule8-console.log
  • kubernetes: kubectl logs po/<console-pod> -c capsule8-console
• Console compute environment (e.g. CentOS7 on EC2, Debian 8 on VirtualBox)

It will also help to have the same information on the Sensor and its environment:

• Sensor version
• Output of Sensor service logs
• Sensor compute environment

Debug mode

Enable debug mode by setting the environment variable CAPSULE8_DEBUG=true or by adding debug: true to the top level of the Console configuration file (not under the console: key). Restart the Console for this to take effect.